Voicebox vs Featurebase
Featurebase is an all-in-one support and feedback suite priced per seat. Voicebox does one thing: collect feedback and rank what to fix. Compared, August 2026.
Featurebase is feedback boards, roadmaps, changelogs, surveys, a help centre and a support inbox in one product. Voicebox is a feedback widget you paste into your site plus an AI that reads every reply and ranks what to fix. Both collect feedback. What happens next is where they part company, and that is the part worth deciding on.
Pricing, and what it is metered on
The meter matters more than the headline number, because it decides which kind of growth makes your bill go up.
| Featurebase | Voicebox | |
|---|---|---|
| Metered on | Per seat, plus usage for AI | Feedback collected |
| Free tier | Yes, see detail below | 50 pieces of feedback a month, AI included |
| Cost of adding a teammate | One more seat | Nothing on Scale, which has unlimited seats |
| AI analysis | Paid plans, charged per resolution | Every plan, including free |
A permanent Free plan with one seat and no AI, then Growth at $29, Professional at $59 and Enterprise at $99 per seat per month billed yearly, plus $0.29 per AI resolution on paid plans. There is an early-stage startup programme offering a large discount for companies under two years old with fewer than six employees.
What Featurebase does better
Stated plainly, because a comparison page where the other tool never wins is an advert and you would be right to discount it.
- Breadth. Boards, roadmap, changelog, surveys, help centre and a live support inbox in one subscription is genuinely a lot of product.
- Being your support tool as well as your feedback tool, if you would rather not run both.
- AI deflection of support conversations, which Voicebox does not attempt at all.
- Their startup programme, which is a real discount if you qualify.
What Voicebox does differently
- Seats are not the meter. Voicebox charges for feedback volume, and Scale includes unlimited seats, so adding a teammate to read the inbox never changes the bill.
- AI analysis is included on every plan, including Free, with no per-resolution charge.
- One job rather than six. There is no help centre or support inbox here, which is a real limitation and also why it takes four minutes to set up.
Which to pick
Pick Featurebase if
you want one subscription to cover support and feedback together, and per-seat pricing suits a small fixed team.
Pick Voicebox if
you already have support handled and want the feedback half to be sharp, cheap to run and readable by the whole team.
Common questions
Is Voicebox a Featurebase alternative?
Partly. Featurebase is feedback boards, roadmaps, changelogs, surveys, a help centre and a support inbox in one product. Voicebox collects written feedback through a widget and groups it into ranked themes automatically. They overlap on collecting feedback and diverge on everything after that, so the honest answer depends on which half you needed.
How does Featurebase pricing compare?
Featurebase is metered per seat, plus usage for ai. A permanent Free plan with one seat and no AI, then Growth at $29, Professional at $59 and Enterprise at $99 per seat per month billed yearly, plus $0.29 per AI resolution on paid plans. There is an early-stage startup programme offering a large discount for companies under two years old with fewer than six employees. Voicebox is metered on how much feedback you collect: free for 50 pieces a month, $19 for 3000, and $49 for 15000 with unlimited seats. Figures for Featurebase were checked in August 2026.
Can I use both?
Yes, and for Featurebase in particular it is a reasonable setup. They meter different things and answer different questions, so running both costs you two subscriptions and no conflict. Nothing in either tool assumes it is the only one installed.
Which should I pick?
Pick Featurebase if you want one subscription to cover support and feedback together, and per-seat pricing suits a small fixed team. Pick Voicebox if you already have support handled and want the feedback half to be sharp, cheap to run and readable by the whole team.
Try it on your own site
One script tag, free for 50 pieces of feedback a month, no card. Every submission is scored and grouped automatically, on every plan.
Sources
Competitor pricing changes. Figures were checked on the dates shown and are not fetched live, so verify anything you are about to spend money on against the vendor's own page.