Documentation

Voicebox is two things: a widget your users write into, and an analysis layer that turns what they write into a ranked list of things to fix. Getting the first part running takes one line.

<script async
  src="https://www.usevoicebox.dev/widget.js"
  data-project="pk_live_your_key"></script>

That is the whole installation. Your project key is on the Widget page in the dashboard, where the snippet comes pre-filled. Not using plain HTML? Every framework and site builder is one page over.

How it fits together

1. 01
   The widget collects

   A button in the corner of your site, or your own button. Renders in a shadow root so your CSS and ours can never collide, around 11KB over the wire, loaded on idle, and it never blocks your page.

2. 02
   Ingest validates

   Submissions are checked against your project key and domain allowlist, rate-limited per IP, and screened for bots without making anyone solve a captcha.

3. 03
   Analysis enriches

   Each one gets a sentiment score, an intent category, and a one-line summary, usually within seconds of arriving. Only the message, type, and rating are sent to the model.

4. 04
   Clustering groups

   Feedback describing the same underlying problem is merged into a named theme, ranked by volume, sentiment and recency, so the top of the list is the thing worth fixing next.

Where to go next